NWHS shall not discriminate against any individual based upon ethnic group identification, race, national origin, religious creed, age, sex, sexual orientation, gender identity or expression, veteran’s status, color, disability, housing status, educational level, economic status, social class, political beliefs, linguistic preference, or reprisal or retaliation for prior civil rights activity in any program or activity.
This health center receives HHS funding and has Federal PHS deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.
Administration Offices: 681 Center St NE, Salem, OR 97301 | Ph. 503.588.5828 | F. 503.588.5852 | Email: firstname.lastname@example.org
NWHS is an equal opportunity employer & provider of services
Northwest Human Services has been providing residents of Marion and Polk counties with comprehensive medical, dental, mental health and social services for over 45 years. Our programs are integrated and designed to help support for those in our community who need it most.
We offer medical, dental and mental health services on a sliding fee scale based on family size and income. No one is turned away due to their inability to pay. Homeless youth and adults at our HOST and HOAP Programs access basic needs services, case management, peer support, and health care at our Community Health Centers. Our Crisis & Information Hotline provides 24 hour crisis support and suicide intervention as well as limited emergency financial assistance for rent, utilities, and prescription medications.
As long as there is a need, Northwest Human Services will continue to be a safety net providing health care and social services in our community.
We proudly work in partnership with:
West Salem Clinic Campus Offices: 1233 Edgewater St NE, Salem, OR 97304 | Ph. 503.378.7526 | F. 503.588.5815
Click here to Log In or Sign Up for the Patient Portal
Find the Help You Need | When You Need It
Keeping Our Community Healthy since 1971
Community | Commitment | Integrity | Compassion
www.midvalleyresources.org | Mid-Valley Resources, operated by Northwest Human Services, is an up-to-date database with over 300 local resources for things like healthcare, counseling, suicide intervention, housing, homeless services, emergency financial help and more.
Saturday Hours at West Salem Clinic
The West Salem Clinic is piloting extended morning and evening hours on Saturdays. The new hours will be: 7:00 a.m. - 5:30 p.m.
Coming Soon | West Salem Clinic Expansion
In an effort to ensure access to primary care, NWHS has embarked upon the largest building expansion project in our history. Adding over 32,000 square feet to our West Salem Clinic, we will ultimately have a 50,000 square foot building which will house our medical, dental, and mental health services, as well as our business offices and IT.
This building project will be completed in phases over the next two years. The first phase, to create space for our psychiatric staff in the main building, is completed. The next step will be to erect a portable facility on the north side of 2nd Avenue to house our Dental Clinic as we move forward to expand the main clinic to provide more exam rooms and space for providers.
Edgewater Street | Southwest View | Pedestrian Enhancement / Plaza
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Read Our Latest Newsletter
Behind the Mind: Trauma & Homelessness | by Stephen Goins, MA, NWHS Transitional Programs Director
Editor & Collaborator: Adrienne Schutte
Based on presentations by NWHS' Transitional Programs Director Stephen Goins, this writing gives us insight on the connections between trauma and homelessness
Stephen is a Master’s level Clinician with over 10 years of managerial and professional experience in mental health treatment settings and social service programs. With a B.S. in Psychology from Western Oregon University and an M.A. in counseling from Pacific University, Stephen has worked extensively with youth and adults struggling with aggressive behaviors and mental health issues.
COVID-19 Updates & NWHS Protocols
Concerned about Coronavirus? Check out our FAQs, learn what we're doing to protect our staff, patients, and clients, and access more resources.
Covid-19 testing is available for established patients of our Total Health Community Clinic and West Salem Clinic. Appointment and pre-screening is required. Please call 503.378.7526 for more information.
Updated September 1, 2020
The Edgewater Street entrance at the West Salem Clinic is now closed. We ask that patients enter the Clinic through the back parking lot entrance to be briefly screened for symptoms of COVID-19. See the map HERE.
Patients at our Total Health Community Clinic will be screened for symptoms of COVID-19 as they enter the building. Those exhibiting symptoms may be referred to our West Salem Clinic for testing.
If you have an appointment at West Salem Mental Health Clinic, please stop in the Medical Clinic before your appointment to be screened for symptoms of COVID-19.
Our Medical, Mental Health, and Psychiatric teams are utilizing telephone and video visits when deemed appropriate. Patients will be called to confirm their appointment type based on their symptoms.
The West Salem Dental Clinic is seeing a limited number patients at this time for routine and emergency visits. If you have an appointment at our Dental Clinic, please stop in the Medical Clinic before your appointment to be screened for symptoms of COVID-19.
Please be sure to bring and wear a mask when visiting our sites for your appointments. If you do not have a mask, please let our staff know.
West Salem Clinic Campus & Total Health Community Cinic | Important Updates
HOAP, HOST & Crisis Hotline Updates
Updated September 1, 2020
Both HOAP and HOST are still on modified workflows with sanitation procedures and protocols in place. Universal precautions such as hand-washing and use of PPE are required for program staff and guests to the program. Visible and reported illness or symptoms will be referred to our West Salem Clinic. OTC medications will be provided on site as appropriate, and social distancing will be enforced while transportation is secured.
The HOAP Day Center is closed for socialization. Basic needs services such as showers, laundry, and clothing are still available. Consumers are asked to sign up for a scheduled time slot. Mail services and bathroom access remain available throughout the day.
Case Management is available by appointment only. Social distancing, hygiene, and sanitation procedures will be enforced for those accessing the building. People will be rotated on the service lists each day to ensure clients are provided opportunity to access service needs.
Modified Lunch Services: People will be asked to line up outside of HOAP at 11:30 a.m. if they wish to receive a lunch. Those waiting in line will be spaced according to social distancing guidelines. Staff will bring sack lunches to the door for distribution.
After hours (2:00 pm - 5:00 pm): HOAP will continue to support ‘high acuity’ individuals as appropriate.
The HOST campus is available Monday through Friday for clients ages 18 -24 for limited services including: breakfast at 9:00 a.m. and lunch at 12:00 a.m. Meal service has been modified to accommodate social distancing. Showers, laundry, and Case Management are available by appointment.
CRISIS & INFORMATION HOTLINE | EMERGENCY ASSISTANCE
The Hotline continues to receive calls for suicide and crisis intervention 24/7. Emergency Financial Assistance for rent, utilities, and prescription medications is still being provided with social distancing protocols in place.
Video Visits | For Patients & Clients
Our Medical, Mental Health, and Psychiatric teams are utilizing video and telephone visits when deemed appropriate. If you have a video visit scheduled, or anticipate having one scheduled in the future, please review the instructions provided below.
Northwest Human Services Organizational Statement on Racial Equity & Justice
America has a long history of racism and injustice towards people of color. Northwest Human Services is committed to taking a stand denouncing all violence or oppression towards people of color. We stand in solidarity with the movement calling for justice and an end to violence against black communities. We support the action steps needed to ensure racism no longer exists in our health care systems, our communities, and our country.
Northwest Human Services is a federally qualified health center and a local social service provider who recognizes that organizational and/or systemic biases lead to inequitable access to care and must be abolished to ensure optimal health for all people regardless of ones identified color, gender, culture, age or socioeconomic status.
Our programs are safe and inclusive and focus on addressing the Social Determinants of Health. Our goal is to remove barriers that prevent individuals and families from receiving care in our community. We have a diverse workforce, which enables us to build strong, trusting and long-term relationships with individuals that we serve.
Our pledge as an organization is to lead with compassion for social justice, make bold decisions and changes to break down barriers for people of color, and work together to build a community that ensures all voices are heard, validated, and respected, and that the humanity of all people is upheld.
We support the “Black Lives Matter” movement and believe that the lives of all people of color in our community have value. It is time to learn from our history and break the systemic cycles of oppression and violence so all people have the ability to live prosperous, healthy and fulfilling lives.
IMPORTANT NOTICE: NWHS is transitioning to a new phone system. As we work to navigate the upgraded system, your patience is appreciated. Due to this change, and due to ongoing to coronavirus concerns, we are experiencing longer wait times and higher than usual call volume in our Call Center. You may also experience occasional dropped calls and busy signals. We apologize for any inconvenience and appreciate your patience while we work to expand phone line capacity.