Crisis & Information Hotline
The Crisis and Information Hotline, operated since 1970 by Northwest Human Services, offers a number of services to the general public in Marion, Polk, and Linn Counties.  In 2020 the Hotline handled over 19,000 calls, including hundreds of suicide intervention calls, helping people through the most difficult times of their lives. The Hotline is accredited by the American Association of Suicidology and is a member of the National Suicide Prevention Lifeline Network, meaning we are held to the highest national standards for suicide intervention services.

Services include:

  • 24/7 crisis intervention services
  • Emergency Rent, mortgage, utility and prescription payment assistance
  • Access to Food Boxes
  • Cherriots day passes (limited)
  • Trauma debriefing and counseling services

Marion and Polk county residents can access single day bus passes, personal hygiene items, laundry detergent, snack packs, and emergency food boxes Monday through Friday during the hours of 9:00 a.m. - 2:00 p.m.
Emergency Assistance Office: 
694 Church St NE | Salem, OR 97301

Hours of Operation: 9:00 a.m. to 5:00 p.m. 

Ph:  503.581.5535 or 1.800.560.5535
F: 503.391.5291

Crisis Hotline Mailing Address: 
681 Center St NE | Salem, OR 97301
Our Hotline proudly works in partnership with

For those residing within the Marion and Polk Counties, the Hotline provides limited emergency assistance to prevent utility disconnections and eviction, and to pay for life-sustaining prescription medications. 

Please call us at 503.581.5535 or 1.800.560.5535 for an eligibility screening.

PARENTS PLEASE NOTE If you have children under the age of 18 we ask that you do not bring your children during the hours of 8:00 am to 2:30 pm. We operate a day center for homeless individuals and it is not an appropriate environment for children. If this presents as a barrier for you, mention this to our Hotline staff, and we will schedule your appointment from 2:30pm – 4:00pm, or other arrangements can be made.
Each year, Northwest Human Services’ Crisis and Information Hotline responds to callers from Marion, Polk, Linn and Yamhill counties, each needing crisis and/or suicide intervention assistance. The qualified and experienced Hotline staff perform confidential suicide and risk assessments, provide reassurance, and help callers overcome and rebound from the personal crises that beset most of us at some time in our lives.

The Hotline is accredited by the American Association of Suicidology and staffed 24 hours-a-day, 7 days-a-week. 

If you are experiencing a crisis, please call our Hotline at 503.581.5535 or 1.800.560.5535
Administration Offices: 681 Center St NE, Salem, OR 97301  |  Ph. 503.588.5828  F. 503.588.5852  |  Email:
If you are experiencing a crisis, please call our Hotline at 503.581.5535 or 1.800.560.5535. We are available 24/7/365
Safe | Confidential | Support
About the Hotline
Find Resources Here:
Mid-Valley Resources, operated by Northwest Human Services, is an up-to-date database with over 300 local resources for things like healthcare, counseling, suicide intervention, housing, homeless services, emergency financial help and more. The guided search makes it easy to find just what you’re looking for, and staff from Northwest Human Services Crisis and Information Hotline are available 24/7to offer support, or more detailed resource information.

Mid-Valley Resources was developed so members of our community can easily find and connect to the services and resources they need to be healthy, safe, and supported. Unlike many of the printed resource lists that quickly become out-of-date as program funding and service offerings change, the information within the Mid-Valley Resources database is updated in real time so the connections that are made are connections that work. Please be sure to spread the word about Mid-Valley Resources to any individuals, community partners, local organizations and businesses that may benefit from its use.
Mid-Valley Resources Silver Sponsors:
Mid-Valley Resources Gold Sponsors:
Crisis & Suicide Intervention
Emergency Financial Assistance
Mid-Valley Resources
Location & Contact