Crisis & Information Hotline
The Crisis and Information Hotline, operated since 1970 by Northwest Human Services, offers a number of services to the general public.
24/7 crisis intervention services
Bilingual staff (Spanish/English), and interpretation for other languages
Emergency financial and prescription assistance
Trauma debriefing and counseling services
Community Voicemail (Springwire)
Each year, Northwest Human Services’ Crisis and Information Hotline responds to over 25,000 callers from Marion, Polk, Lincoln, Yamhill, and Tillamook counties, needing crisis and suicide intervention assistance. The qualified and experienced Hotline staff perform confidential, anonymous suicide and risk assessments, provide reassurance, and help callers overcome and rebound from the personal crises that beset most of us at some time in our lives.
The Hotline is accredited by the American Association of Suicidology and staffed 24 hours-a-day, 7 days-a-week .
For those residing within the City of Salem boundaries, the Hotline provides limited emergency assistance to prevent utility disconnections and eviction, and to pay for life-sustaining prescription medications.
Marion and Polk county residents can access single day bus passes, personal hygiene items, laundry detergent, snack packs, and emergency food boxes.
The Hotline also manages Northwest Human Services’ Community Voicemail Program with Springwire. Springwire is a free service for residents of Marion and Polk counties who do not have a personal telephone or messaging service, and who are seeking employment; seeking medical, legal, or social services; in the process of securing safe and stable housing; or maintaining contact with family. Clients are assigned a temporary phone number with a voicemail box on which they may leave a personal greeting and where potential employers and others may leave messages. The voicemail box can be accessed using a landline or mobile phone.
The Trauma Response Team, an outreach service provided by the Hotline is designed to mitigate the effects of traumatic events. The Team provides stress management and debriefing on a 24/7 basis to anyone affected by natural disasters, accident or threat to personal safety, or workplace incidents. The Team is also able to work with groups impacted by an event allowing individuals to process the incident in a safe, confidential, and supportive environment.
If you are interested in helping Northwest
Human Services and the Crisis and Information Hotline expand services
to more residents in need, please see our "How
You Can Help" page.