Crisis & Information Hotline
If you are experiencing a mental health crisis, please call 988.
We are available 24/7/365.
The Crisis and Information Hotline, operated since 1970 by Northwest Human Services, offers a number of services to the general public in Marion and Polk Counties. Our Hotline is accredited by the American Association of Suicidology and is a member of the National Suicide Prevention Lifeline Network, meaning we are held to the highest national standards for suicide intervention services.
In 2022 the Hotline handled over 30,000 calls, including 2000 of suicide intervention calls, helping people through the most difficult times of their lives.
Services include:
- 24/7 crisis intervention services
- Emergency rent, mortgage, utility, and prescription payment assistance
- Access to food boxes
- Suicide risk assessment screenings and safety planning
Crisis & Suicide Intervention
Our qualified and experienced Hotline staff perform confidential suicide and risk assessments, provide reassurance, and help callers overcome and rebound from the personal crises that beset most of us at some time in our lives.
The Hotline is accredited by the American Association of Suicidology and is a member of the National Suicide Prevention Lifeline Network, meaning we are held to the highest national standards for suicide intervention services.
Emergency Financial Assistance
The Hotline provides limited emergency assistance to prevent utility disconnections and eviction, and to pay for life-sustaining prescription medications.
Please call us at 503-581-5535 for an eligibility screening.